Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.
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I am appalled that this company allowed within a 30 day period and during a time of international lock down deposits totalling £1864 in the month of April. Deposits 1 after the other, this should not have been left without responsible gambling concerns being raised. Most casinos are hugely promoting responsible gambling but this site just took and took. I suffer with depression and am in a very dark place and this just got worse. There live chat is foreign and I never understand it. A friend helped me put alimit on now but its too late. It should never have hsppened, they have took no steps to help me. I would like my funds returned and my account then closed. Please help assist
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chellej85 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 21, 2020