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CasiPlay - Irresponsible Company

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Casiplay Casino Review.

Player's Complaint

I am appalled that this company allowed within a 30 day period and during a time of international lock down deposits totalling £1864 in the month of April. Deposits 1 after the other, this should not have been left without responsible gambling concerns being raised. Most casinos are hugely promoting responsible gambling but this site just took and took. I suffer with depression and am in a very dark place and this just got worse. There live chat is foreign and I never understand it. A friend helped me put alimit on now but its too late. It should never have hsppened, they have took no steps to help me. I would like my funds returned and my account then closed. Please help assist

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1 Responses

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ThePOGG
May 21, 2020

Hi chellej85 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

chellej85 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • CasiPlay
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

May 21, 2020

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