CasiPlay - Never got my winnings

Hi tattoobabe - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

With regard to your complaint - what reason did the operator give you for non-payment?

Thanks,

ThePOGG

Hi tattoobabe,

I'm following-up on the above?

Thanks,

ThePOGG

Hi tattoobabe,

You already have a complaint open about this issue. Please do not open further complaint files.

Why have the operator refused to pay you?

Thanks,

ThePOGG

Hi tattoobabe,

I'm following-up on the above?

Thanks,

ThePOGG

Hi tattoobabe,

If we haven't heard from you by Friday the 13th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG