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Casiplay - PAYOUT

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casiplay Casino Review.

Player's Complaint

Since 11/24/2020 my payout is waiting, for 10 days I have been writing email and chat why you don’t pay out the money, you just ignore me and I don’t get an answer why you don’t pay out neither. I ask for help from you, thank you

Read the casino review

4 Responses

User icon
ThePOGG
December 6, 2020

Hi bekkohan - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 18th of December let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
December 20, 2020

Hi bekkohan,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
December 27, 2020

Hi bekkohan,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 3, 2021

Hi bekkohan,

If we haven't heard from you by Friday the 15th of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

bekkohan consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • CasiPlay
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

December 5, 2020

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