Casiplay - PAYOUT
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
Since 11/24/2020 my payout is waiting, for 10 days I have been writing email and chat why you don’t pay out the money, you just ignore me and I don’t get an answer why you don’t pay out neither. I ask for help from you, thank you
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Hi bekkohan - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 18th of December let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG