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Casiqo - could register Account and Cash in, but was already self-excluded under N1 license

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casiqo Casino Review.

Player's Complaint

Dear Team, i try TI explain my complaint. I setted a self-exclusion at two Casinos under the license of N1 interactive: Slotwolf and King Billy. The self-exclusion was setted because of gambling addiction in the 06.05.2021. Terms and conditions of N1 interactive say, that If you self-exclude yourself due to gambling addiction, all active Accounts under N1 interactive will be self-excluded and IT will Not be possible to Open a new Account under this license. Unfortunately i could Open an Account at Casiqo Casino in 22.05.2021 and could Cash in 980€. The Same dates was used AS in Slotwolf and King Billy. I self-excluded my Casiqo Account in 23.05.2021 because of gambling addiction. I want them to refund my deposits about 980€, because IT should have Not been possible to Open a new Account Like their own Terms and conditions says. I can Proof my complaint with Screenshots and Mail historys. Thank you.

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3 Responses

User icon
thepogg
March 29, 2022

Hi LouAnn123 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please forward your supporting documentation to [email protected].

Thanks,

ThePOGG

User icon
thepogg
April 10, 2022

Hi LouAnn123,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
April 16, 2022

Hi LouAnn123,

If we haven't heard from you by Friday the 29th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

LouAnn123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • CasiQo
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 28, 2022

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