Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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I made 500 euro withdrawal by using trustly, the same payment method what i was using for deposit and registeration as it is paynplay casino. Withdrawal was pending for some reason and after few hours they informed me that withdrawal is cancelled and should contact customer service. Customer service told me that i was requested to deliver proof of deposit and once thats done my withdrawal Will be paid out. I delivered all required documents, but they didnt make any payment. Withdrawal have been cancelled multiple times from their end. They have told me it is due to technical issues with trustly. Then i was instructed to change payment method and deliver some new documents, which i did, but withdrawal is still pending. When asking after my withdrawal,there is always some new issues/reason why it is not paid off.
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jp0905 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
March 20, 2021