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Casoo - casino burned my funds without any reason

Ruling

Found for the Casino - This player has violated the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Casoo Casino Review.

Player's Complaint

hi

This complain is about the new casino called casoo casino.Sisters casino to casino vino and playvino.I start to play her for about a mounth ago.I have a welcomebonus on my 4 first deposit but i did not win.Later this evening i try 3 new deposit without any bonus and begin to win.Nex day i tryed to take a withdraw at 1531 euro from my account they told me i must remove the old wagring from my account. When i do that my funds burned up because this was not wagered from my 3 deposit.I can not understand why wagering follow you when you take a new deposit without bonus.I get thee same answer from the casino all the time. Its nothing we can do.

Read the casino review

4 Responses

ThePOGG
September 10, 2019

Hi santana - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group of operators that are both negatively listed with this service and who have historically been non-cooperative with complaints submitted to us.

Before we go any further - did you balance reach zero before before you made your latter 3 deposits?

Thanks,

ThePOGG

santana
September 10, 2019

hi there. Yes my balance reach zero before i start to deposit without welcombonus.I understand now that SG internasional N.V casinogroup casoo,playvino and casinovino is negatively listet but it was promotion as the mountcasino in new casinos in norway

santana
October 1, 2019

hi thepogg Casoo promiss me to respons this complaints at thepogg. Have you heard anything? [EDIT]

ThePOGG
October 11, 2019

Hi santana,

I've now reviewed your play history with Casoo. You claimed multiple bonus but always wagered on games that were weighted at 0%. As such your wagers never contributed anything and you never completed the wagering requirements for any of your bonuses. When you cancelled these bonuses, as the wagering requirements had not been completed, you also cancelled the winnings that were associated with these funds.

Alongside this, while playing with bonus funds you exceeded the maximum allowed bet voiding your bonus and winnings as well.

All we can suggest is that in future you ensure you read the terms and conditions associated with any bonus you accept.

Thanks,

ThePOGG

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Agreement

santana consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Vino
  • Curacao eGaming
  • SG International N.V.

September 10, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.