English in United States
Found for the Casino - Casoo Casino have presented sufficient evidence to demonstrate that this player's account is unnaturally associated with other accounts.
Read our Casoo Casino Review.
Fully verified account no multiple accounts.
Asked support if I would have any issues with my account or withdraws was informed I had no reason of concern which I have screenshots of.
Never had a issue with account until i went to withdraw then all of sudden my account was under investigation and account was closed but they were returning all my deposits.
After multiple attempts of asking why my account was closed the response was 'I was known to have multiple accounts with other casino's' (not this casino) and I had used a vpn for 90 minutes.
The vpn was accidentally left on unintentionally on my phone.
I was allowed to deposit into the casino multiple times after the vpn was on
Possilbly... but beside the point this casino I only had one account and they were fine with taking my deposits long after accidentally leaving my vpn on one time. All the times I had contacted support not once was i informed about the vpn and being assured by support I had nothing to worry about or any reason my withdraws wouldn't be processed until I won the $14,000 then all of a sudden my account is being investigated.
You either have or you have not. Please answer the question.
If you've set-up multiple accounts to claim bonuses you were not entitled to previously this is not a claim we would pursue of your behalf.
Multi-accounting is a clear breach of any operator's terms and conditions and is not a practice that this service will support. Having been identified with this type of breach it is self-evident that you would not be welcome to open further accounts with this group.
So the point here is that if you know this to be true there would be no purpose to us contacting the operator on your behalf.
No I have not made multiple accounts with this casino I have only one account with the casino and any multiple accounts that POSSILBLY have been made were unintentional and made under a email that no longer exits from years ago, without realizing I've signed up using new email hense why I always check with support regarding my account before making deposits to ensure my account is legitimate and following terms and conditions to cover incidents like this occurring
Hi, its been over a week will I get a response from anyone or was signing up with The Pogg a waste of time with helping ppl???
Consider this your only warning - we make clear on every complaint page and in our Complaint FAQs that you will only receive updates as/when we have information to communicate to you. You are no more or less important that any other complainant and subject to exactly the same rules.
We are under no obligation what-so-ever to do anything to assist you in this case. Where we choose do to so it is a good will gesture on our part. Where you choose to be rude or disparaging about our service you will quickly find that our good will evaporates and your claim will be disregarded.
You will receive an update at the appropriate juncture.
Casoo Casino have presented sufficient evidence to demonstrate that this player's account is unnaturally associated with other accounts. As such we will take no further part in the representation of this player's claim.
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Casoo - Withdraw refused account closed
Posted by Ashes4466
October 2, 2019
Ashes4466 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 2, 2019
Hi ashes4466 - welcome to ThePOGG.com!
Have you previously had issues due to opening more than one account at another casino owned by this group?