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Casoola - Not paying out

Ruling

Resolved - Casoola Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Casoola Casino Review.

Player's Complaint

I have a withdrawal of just under £600 that they are refusing to pay me. It has sat as a pending withdrawal for weeks now, whenever I go on chat to query it they just give the same useless response telling me the withdrawal is under review. Are you able to help?

Read the casino review

4 Responses

User icon
ThePOGG
May 24, 2020

Hi pedromouswald - welcome back!

I'll contact the operator and see what we can find out.

Thanks,

ThePOGG

User icon
ThePOGG
May 29, 2020

Hi pedromouswald,

Casoola informs us that your withdrawal has been processed. It would be appreciated if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
June 5, 2020

Hi pedromouswald,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
June 11, 2020

Hi pedromouswald,

If we haven't heard from you by Friday the 19th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

pedromouswald consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casoola
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

May 24, 2020

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