Casoola - withholding funds/not answering emails
Resolved - Both the submitting complainant and Casoola Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Casoola Casino Review.
I signed up to Casoola on 14th Feb and deposited £200. I started playing and I quickly had a win which led to a total of £588.50. I had withdrawn £100 just before this, which was agreed with live chat as I meant to deposit £100. I withdrew the £588.50 balance. Casoola emailed me a large list of ID requirements despite asking for none of these on sign up, including many selfies of myself holding passport, bank card etc.
On the same day I sent all photos back to Casoola in high quality exactly as requested. I have sent these photos again on request by live chat who claimed they didn't have a full set on their system so I sent certain pictures again as requested. From this point have received no response (March 6th). Despite several follow up emails that have been ignored and live chat sessions where I am told the case will be escalated and nothing happens, my funds have not been released and emails have been ignored.
As it stands on the 15th March, neither withdrawal has been released and my Casoola account remains locked. I would appreciate some help in sorting this please.
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Hi solostrike - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.