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Casoola - wont verify id

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Casoola Casino Review.

Player's Complaint

I have withdrew 1402 was asked for id they accepted the driving licence and address. But didnt verify my paypal at the same time. Has been over 5 days now and still nothing just keep getting told in chat it will get done soon and still nothing.

Read the casino review

4 Responses

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ThePOGG
July 22, 2020

Hi hazzac433 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 7th of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
August 7, 2020

Hi hazzac433,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
August 13, 2020

Hi hazzac433,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
August 20, 2020

Hi hazzac433,

If we haven't heard from you by Friday the 28th of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

hazzac433 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casoola
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

July 22, 2020

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