Castle - Bonus winnings removed
Resolved - After some delays Castle casino acknowledged that the association between this player and an identified syndicate was only partial and there were no breaches in terms in conditions. As such they've paid the player in full and updated their terms and conditions to prevent future occurrences.
Read our Castle Casino Review.
On Jan 22nd I deposited £250 and received the welcome bonus of £250. After completing the wagering requirement I finished on £5275. The withdrawal process seemed to be taking a long time and after chasing them up several times the manager [EDIT] emailed me to say I had broken the terms and conditions as follows:
“7.5 - Castle Casino is intended for recreational players only and any players found to be abusing any rule or regulation, professional bettors, syndicates, or any Person having systematic betting strategies will be subject to having their account suspended, their earnings removed and their deposit refunded.
“11.1 - All our promotions are designed for genuine players who may be interested in continuing membership and play at the casino and are happy to wager with and risk their own money. Promotions may be deemed void at any time to individuals or groups who are suspected to abuse or have a record of promotional abuse or fraud (charge backs) at CastleCasino.com or any of our affiliate merchants. Any winnings accrued by such individual or groups will be deemed void and withheld.”
My initial deposit was returned and my winnings removed. The thing is my gameplay was incredibly straight forward. No tricks or changing games and stake sizes. If I share with you what and how I played it is clear that I was behaving within their parameters. I was just lucky to win and I cannot see anything in their terms above that applies to me.
I would hope they would take another look at my gambling style and reconsider because otherwise it seemed like a great place to play.
My username is [EDIT]
the casino review
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Hi FAVOX - welcome back!
I'll be happy to contact Castle casino, but frankly this isn't the first time I've seen this behaviour from either Castle or ViG software.
It would be useful to know how you were playing. This can be communicated via email ([email protected]), if you're more comfortable that way.