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Casumo - accepted deposits while Gamstop in place

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Casino of Dreams Review.

Player's Complaint

Casumo accepted £110 worth of deposits from me on the 6th of February.

I was previously self excluded from Casumo in 2019.

I also have a 5 year Gamstop Self exclusion. It is clear that Casumo

Are happy to profit from problem gamblers.

Read the casino review

1 Responses

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ThePOGG
February 11, 2020

Hi overdeliver - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 7k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

overdeliver consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casumo
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Casumo Services Limited

February 11, 2020

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