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Casumo - Account removed and money taken

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Casumo Casino Review.

Player's Complaint

Casumo casino is the casino where i was playing i won 371 euros when i tried To get my money to my bank account they removed my account and took my money becouse my identification card was old they said i wanna file a complaint against them To get my money back i have proof that i really won that money.

Read the casino review

3 Responses

User icon
ThePOGG
February 11, 2020

Hi thevapatin - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Before we go any further I need you to confirm that you provide your permission for ThePOGG.com Ltd to share your personal information with the following organisations and that these organisations have your permission to share your personal information with us:

- Casumo Services Limited

- United Kingdom Gambling Commission

- Malta Gambling Authority

Thanks,

ThePOGG

Thanks,

ThePOGG

User icon
ThePOGG
February 18, 2020

Hi thevapatin,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
February 25, 2020

Hi thevapatin,

If we haven't heard from you by Friday the 6th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

thevapatin consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cashmo Casino
  • United Kingdom Gambling Commission
  • In Touch Games Ltd

February 11, 2020

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.