Casumo - casino confiscated my winnings

Hi bondz3000 - welcome to ThePOGG.com!

Do you have any email communications from Casumo before your account was closed?

Thanks,

ThePOGG

I have screenshots of my account blocking, my casino deposit and deposit refund from casino, where can I send you these screenshots? You can make sure that I have an account with this casino, I can prove it.

Hi Bondz3000,

Do you have any email communications from Casumo before your account was closed?

Thanks,

ThePOGG

No, I don't have correspondence with Casumo Casino. I wrote them letters, but they ignored it. I got a 1 letter from the casino saying my account didn't exist. It's not true, my account exists, I can prove it.

Hi Bondz3000,

Do you mean you sent them written physical letters?

Thanks,

ThePOGG

I mean, I sent them e-mails.

Hi Bondz3000,

If you have sent the operator emails these will be saved in your sent folder. I need you to provide these emails.

Thanks,

ThePOGG

I know where emails stored thanks. Where should I send these emails to you?

Hi Bondz3000,

I need you to clarify - are these emails from BEFORE your account was closed?

The purpose of the exercise is to show that Casumo were corresponding with you on this specific email address.

Thanks,

ThePOGG

No, I didn't get a e-mails from the casino before my account was closed. I sent documents for verification through the casino website. Requirements for sending documents were on the site. I didn't receive the registration e-mails either. I can confirm the account with screenshots of the deposit and withdrawal from the casino. My casino account and e-wallet are registered to the same mail. I also have a screenshot showing that I can't sign in because my account is blocked.

When will the result of my complaint be known? Tell me please.

Hi Bondz3000,

Casumo have been unable to locate any account associated with the email address that you have provided.

As such to locate your account you are going to have to go through KYC.

Please email Casumo support, explaining the situation and CC'ing in [email protected]thepogg.com.

Thanks,

ThePOGG

Hi Bondz3000,

I can see that Casumo have asked you to provide some documentation. Can you please provide this and let us know when you have done so.

Thanks,

ThePOGG

Hello, I sent the requested documents to the casino. This is a photo of my passport and a bank statement to confirm my identity and address. I installed The pogg in a copy of the email.

Hello! Following a new request from Casumo Casino, I sent them a photo of an international passport and a photo of a bank statement to verify identity and address.I installed THE POGG in the copy of the email.

Hi Bondz3000,

Casumo have requested that you provide an alternative form of Proof of Address. Could you submit this and let us know once you have done so.

Thanks,

ThePOGG

Hello! Following a new request from Casumo Casino, I sent them a an invoice for a landline phone for March 2021 to verify my address.I installed THE POGG in the copy of the email.

Thanks

Hello! Following a new request from Casumo Casino, I sent them a new bank statement for consideration as a document confirming my address. I installed THE POGG in the copy of the email.

Good day! At the request of the casino, I provided the following details: the last payment method used in the account, my full address and my username.

I installed THE POGG in the copy of the email.

Good day! I submitted to the casino a photo of my national passport disclosed on the page with my registration address and on the page with personal data.

Hello! As requested by the casino, I sent a selfie with a passport. I installed The POGG in a copy of the letter.

Hello, I received a letter from the casino yesterday (Casino installed The POGG in a copy of the letter).

In my opinion, the casino contradicts itself: at the beginning casino claims that my documents have been checked and approved, and then blocks my account. that the verification process lasted more than six months and I strongly disagree with the accusation of the casino. I ask the casino to provide evidence of my guilt. Otherwise, in accordance with the rules of law, the casino charges are null and void

Good day! Can you please tell me if there is any information on my question?

Casumo casino has provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG