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Casumo - casino withdraw

Ruling

Resolved - A short payment delay appears to have been resolved and we assume this player has now received their funds due to lack of response.

Read our Casumo Casino Review.

Player's Complaint

I tried to with draw 9500 and 7600 they only deposited 9500. I closed my account and they said they would refund the 7600 today was suppose to be the day it was in my account. They said they released the funds. So I called my bank and they said they don’t have any information on it! I have pictures or the emails. I go to talk to live support and once they look into my account they ignore me. All they say is you will receive your money but no other answers and it’s pass the date they gave me for there latest Day it would be in my account.

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4 Responses

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ThePOGG
November 29, 2017

Hi ohly10ohly - welcome to ThePOGG.com!

I think you need to be a little patient here and allow the operator some more time before escalating this as a complaint. No online gambling operator can guarantee that 3rd parties dealing with the processing of your payment won't experience delays.

I'll revert to you at this time next week. If you've still not received your funds I'll contact the operator for you.

Thanks,

ThePOGG

User icon
ThePOGG
December 6, 2017

Hi ohly10ohly,

Have you received your funds from Casumo?

Thanks,

ThePOGG

User icon
ThePOGG
December 13, 2017

Hi ohly10ohly,

I'm following up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 20, 2017

Hi ohly10ohly,

If we haven't heard from you by Friday the 29th of December I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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ohly10ohly consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 29, 2017

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