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Casumo - confiscated my winnings

Ruling

Resolved - Casumo Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Casumo Casino Review.

Player's Complaint

I had a win off 900 pound a few weeks back withdrawed waited few days then got email asking to confirm card and send bank statement to which I did. Then about week later I get an email saying they have shut my account and confiscated my winnings. They say this is due to having 2 accounts at the same address which is the case one in my partners name and one in my name. But here is the thing we have had those accounts for over 4 years now and in that time they have allowed me and my partner to deposit and make smaller withdrawels and said nothing about it. But as soon as I win quite big they wanna then use that term against me surley this is a unfair way to use there terms. I understand the term but they should not be picking and choosing when they wanna use that term and only use it when it suits then just to get outta of paying a big win i dont think its very fair. Why have they been ok with for the last 4 years with 2 accounts but suddenly I win big and they do this. Really annoyed and upset they have done this. I'm sure they would not of closed my account if I was depositing large amounts and losing it.

Read the casino review

4 Responses

User icon
ThePOGG
September 21, 2020

Hi bexi199132 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
October 8, 2020

Hi bexi199132,

Casumo have informed us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
October 15, 2020

Hi bexi199132,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 22, 2020

Hi bexi99132,

If we haven't heard from you by Friday the 30th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

bexi199132 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casumo
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Casumo Services Limited

September 21, 2020

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.