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Casumo - delaying withdrawal
Ruling
Resolved - Casumo Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Casumo Casino Review.
Player's Complaint
I played a basic reload bonus on 7.1.2021, ended up getting lucky in Secrets of Atlantis with a 5 euro bet. And after wagering, I had a total of 6233,25 euros on my balance to withdraw.
Now its been weeks until I've submitted every required document for casino. Several bank statements, utility bills, ID and passport, driving license, even proof of wealth and sources of income. Finally, on 18.1.2021 they verified my account, and everything should've been fine, and I should've been paid already. Yet, they still tell me that they are "verifying" something, regarding that I have been receiving student support from Kela (Kansaneläkelaitos) during fall.
This casino has no reason to delay paying my funds, and therefore I am making this complaint to get paid in a more reasonable manner.
Best regards, and waiting for your response,
4 Responses
Hi mattilabeast,
Casumo inform us that you have been paid. Can you confirm receipt of your funds?
Thanks,
ThePOGG
Hi mattilabeast,
I'm following-up on the above?
Thanks,
ThePOGG
Hi mattilabeast,
If we haven't heard from you by Friday the 5th of March I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
mattilabeast consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Casumo
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Casumo Services Limited
January 23, 2021
Hi mattilabeast - welcome back.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG