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Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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I have been with casumo for months now making deposits and withdrawals, all of a sudden on the 26/11/2020 i make a withdrawal of $350 nzd and it is just sitting there pending . I look under my account and theres a red ! So I fill out and upload all the documents they are asking for , bank statement, proof of address, id. I have messaged them countless times asking how long it takes to verify and got an answer of 1-3 days . I had a withdrawal of $80 nzd processed on the 27/11/2020 though so why not the 350? Its been over 6 days now and I am not getting replys to my messages and it is still not verified, I am lost at what to do because I really need the money now .
Hi shells,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi shells,
I'm following-up on the above?
Thanks,
ThePOGG
Hi shells,
If we haven't heard from you by Friday the 22nd of January I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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shells consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 2, 2020
Hi shells - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 18th of December let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG