Casumo - Not paying due to verification
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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I have been with casumo for months now making deposits and withdrawals, all of a sudden on the 26/11/2020 i make a withdrawal of $350 nzd and it is just sitting there pending . I look under my account and theres a red ! So I fill out and upload all the documents they are asking for , bank statement, proof of address, id. I have messaged them countless times asking how long it takes to verify and got an answer of 1-3 days . I had a withdrawal of $80 nzd processed on the 27/11/2020 though so why not the 350? Its been over 6 days now and I am not getting replys to my messages and it is still not verified, I am lost at what to do because I really need the money now .
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