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Casumo - Not paying due to verification
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Casumo Casino Review.
Player's Complaint
I have been with casumo for months now making deposits and withdrawals, all of a sudden on the 26/11/2020 i make a withdrawal of $350 nzd and it is just sitting there pending . I look under my account and theres a red ! So I fill out and upload all the documents they are asking for , bank statement, proof of address, id. I have messaged them countless times asking how long it takes to verify and got an answer of 1-3 days . I had a withdrawal of $80 nzd processed on the 27/11/2020 though so why not the 350? Its been over 6 days now and I am not getting replys to my messages and it is still not verified, I am lost at what to do because I really need the money now .
4 Responses
ThePOGG
December 20, 2020
Hi shells,
Are you still experiencing issues?
Thanks,
ThePOGG
ThePOGG
December 27, 2020
Hi shells,
I'm following-up on the above?
Thanks,
ThePOGG
ThePOGG
January 10, 2021
Hi shells,
If we haven't heard from you by Friday the 22nd of January I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
shells consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Casumo
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Casumo Services Limited
December 2, 2020
The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.
Hi shells - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 18th of December let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG