Found for the Casino - Both the player and Casumo agree that the player has opened multiple accounts which is prohibited by terms and conditions.
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Sometime during the middle of April I have been refused by Casumo payment of my earnings (approx. 7000 £) on the grounds that I had two accounts.
One was registered under casumo.com website, which where I opted for self-exclusion sometime in 2016 and the other one opened around March 2017 as I was not able to find information on their website on how to reactivate it.
Trustworthy that the account that nobody contacted me about the presence of the second account, I have continued playing, in total spending £3700, which, eventually they returned after closing my account, but the 7000£ winning were confiscated on the grounds that as their support rep said I had abused their bonus policy, but these are the bonuses that I have automatically received:
And yes, you have played with bonuses on the account
2017-04-14 17:52:23 BONUS_AWARDED £5.0000
2017-04-16 14:21:19 BONUS_AWARDED £20.0000"
I can forward the transcripts of the chat session that I had with their support reps.
Thanks in advance for your help.
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Casumo - refused to pay my earnings
Posted by izghitu
July 4, 2017
izghitu consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 4, 2017