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Casumo – Still not paid

Ruling

Resolved - The player appears to have played out their balance before their withdrawal issue could be resolved. As such there's no case to fight here.

Read our Casumo Casino Review.

Player's Complaint

After waiting for regular payment and then being promised payment this week I am still waiting. I originally was told they had paid me but on submitting countless bank statements they admitted they had not last Friday the 28/07/2017 with the apologies came a promise that the funds would be paid early this week due to the weekend.

After Wednesday I contacted them saying that still the money had not been paid to be reassured that it was coming it's now Friday still nothing and I am here.

Read the casino review

3 Responses

ThePOGG
Aug 14, 2017

Hi chip771,

Firstly apologies for the delayed response to your issue. I did actually chase this complaint on the 4th but clearly forgot to inform you.

Due to staff absences at both Casumo and a short period of absence myself this has taken a little longer than it should have.

The Casumo rep informs me that there was a technical issue with your withdrawal that ultimately lead to it being bounced back to them. The funds were credited back to your account. They inform me that they also emailed you to let you know about the issue and inform you that you could re-submit your withdrawal. They tell me that subsequently you've played out these funds.

Can you confirm the above?

Thanks,

ThePOGG

ThePOGG
Aug 22, 2017

Hi chip771,

I'm following up on the above?

Thanks,

ThePOGG

ThePOGG
Aug 28, 2017

Hi chip771,

If we haven't heard back from you by Friday the 8th of September I'll assume you no longer need our help with this issue and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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