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English in United Kingdom

Casumo - take my deposits and cant login anymore

Ruling

Found for the Casino - Casumo had paid out all balances to this player before closing their account. There is nothing for us to contest here.

Read our Casumo Casino Review.

Player's Complaint

I write this maybe to late because this was happend before couple years when i was start to play in online casino.I was register there and deposit once or more i cant remember and cant see because i cant login there,it pass maybe 5 years.Than suddenly i couldnt login there ,nobody contact me to wrote me email and to tell me reason.I find out latter that my country resticted to play there.I think that this not ok to casino do that,after one months play they kick you without any answer.

Read the casino review

3 Responses

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ThePOGG
September 13, 2020

Hi peroni - welcome to ThePOGG.com!

Were there funds in your account that have not been paid out?

Thanks,

ThePOGG

User icon
peroni
September 13, 2020

No, i was deposit and play with bonus and lost. But after month i couldn't login anymore.

User icon
ThePOGG
September 13, 2020

Hi peroni,

There's nothing we can do to help you. Casumo are well within their rights to change which countries they accept players from at any point in time. This is not grounds for a complaint.

ThePOGG

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Agreement

peroni consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casumo
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Casumo Services Limited

September 13, 2020

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.