Casumo – The money has been taken away
Found for the Player - In a stark about turn from their previously cooperative position Casumo have informed us that they will no longer cooperate with complaints submitted to this service. As such this complaint is found in favour of the player.
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The money I won has been taken away and I can't believe they are doing this . At the beginning of August I started playing at the Casumo. So, I just started playing here and won 3 400 EUR. I was playing All Aces. Three weeks ago I have been asked to get my account verified but unfortunately i did not have a chance to get this done. Shortly after this email I got the message from the casino informing me according to the term 6.7 (Bonuses/free spins at Casumo can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. Risk-free bets on any games do not qualify for Casumo's wagering requirements. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse/fraud is found.) my money was confiscated. That is unbelievable, what does that mean??? It is not that I am walking around and telling everyone my password and casino id, I have only used two bonuses here from their welcome offer, have never played here before this. This is not a small money that I have won and i have no intention to give this to the casino….
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