Chance Hill – Locked account
Unresolved - Chance Hill claim that this player was part of a significant ring of accounts either being run by an individual or being operated as part of a syndicate intended to exploit casino bonuses. If this is true it is a clear violation of casino terms and conditions.
The information required to verify this claim has been destroyed by ChanceHill's previous software provider SoftSwiss after termination of their agreement. We have verified this independently. As such no ruling can be given in this instance.
Read our Chance Hill Casino Review.
Hello and good day. I have made my sign up in Chance Hill Casino on 09/05/2016. The same day I made a win of €1685. After completing the wager requirements and decided to withdraw the money. I uploaded all the docs casino wanted, and waited for the money. After a couple of days I couldn't enter my casino account. Talked to the chat, send several emails and the only answer was that my account is under investigation. After 2 months and lot of emails casino responded that my account is locked and send me this email:
Dear [EDIT], (they even write my name wrong. It is [EDIT])
These are the motives for our decision.
- We have found linked accounts to your account/syndicate playing
- You are not allowed received bonuses as per our t&c's as your nationality is bonus banned.
Hope this helped clarify your doubts.
It took them 2 months to tell me these.?????? There was no terms about nationality when i was playing the casino, they probably changed the rules after this, and this think about link accounts is something i don't understand. If my account was linked they shouldn't let me play at first place. Why they gave me the bonus if my nationality was banned ????. I think all these are excuses because they don't want to pay my winnings and they find a great way after the changed their site they changed the Terms too . It is unacceptable to try and find a reason not to pay my winnings.
Please contact them and tell me if you have any news. Thank you very much for your time
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