ChanceHill – My account is closed, winnings and deposit confiscated
Unresolved - Chance Hill claim that this player was part of a significant ring of accounts either being run by an individual or being operated as part of a syndicate intended to exploit casino bonuses. If this is true it is a clear violation of casino terms and conditions.
The information required to verify this claim has been destroyed by ChanceHill's previous software provider SoftSwiss after termination of their agreement. We have verified this independently. As such no ruling can be given in this instance.
Read our Chance Hill Casino Review.
I have deposited 100 euros via Neteller to Chance Hill casino, received 100 euros bonus on 28.11.2015. Played according to their terms, my max bet was 5 euros. After the wagering was done my balance was 12402 euros, I made a withdrawal of 2400 euros. I have sent the required documents for verification, but they asked to get the utility bill translated to English, after that I sent them the translated utility bill. Since then I cant login, asked live chat what is the problem and they only said " Your account has been closed due to bonus abuse. Following our terms, your winnings have been forfeited and your account closed "
I have done everything according to their conditions, don't know what they are referring to.
Please assist me in this case.
Thank you in advance.
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