ChanceHill - They refuse to give me my witdrawal

Ruling

Resolved - The player gambled away their balance at ChanceHill before we had an opportunity to resolve their payment delay issue.

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Player's Complaint

My username there is [EDIT]

Chat log from them and i have alot more if u want.

Hi [EDIT]

I write to you yesteday and asked you to Call me. I tried so many ways to get my withdrawal or at least a lbit of it. I created a skrill Account and Deposit 200 SEK so we could use it as a alternative payout and it didnt work either. I feel now that i dont will reack the money.

2 other Casinos have cheated me Before to Crazywinners.com and wintingo.com. The first one with 25.000 SEK and the second one 18.000 SEK the never send the money to. Like always i never USE bonus or anything like that. I feel the same now for my money in your Casino. So many strange answer. I realy tried eferything i could. Smaller Amount, open a skrill Acount and ask for Wire Transfer but nothing was working.

I liked you support and i feel that you tried. But now i feel i consider my money as Gone. I realy want to not open a dispute against you beq i felt i can trust you. Show me that i can trust you. But now i dont know anymore. It take me from happines for a winning to get me get depressed over that i got cheated again. I consider to never more play on Online Casinos beq you never know if you get your winnings. Im disappointed and sad here Today and not happy at all.

[EDIT]

   

Chat transcript

Name: [EDIT]

E-mail: [EDIT]

Thu, 06/09/16 08:24:57 pm Europe/Stockholm Hey!

[PLAYER] 08:25:11 pm You can remove my wager Limit

08:26:26 pm Done [PLAYER]. The withdrawal will be processed tomorrow as the transfer hasn't reached our account today. But it will tomorrow 100%

[PLAYER] 08:26:50 pm Dont care anymore. I play for my money instead. Tommorow you will tell me the same. That something not work and i will not get my money

08:28:50 pm No. Yesterday I told you that we would have it for today or tomorrow at the latest. Today hasn't been possible. So it will be tomorrow. And I said 100%

[PLAYER] 08:30:26 pm yestoday you told me that this morning i wanted to habe a wire transfer recipt sent

08:30:57 pm No. We decided that we would do so through Skrill, not transfer. And you agreed.

[PLAYER] 08:31:18 pm ok

08:31:22 pm That's why I didn't send the transfer

[PLAYER] 08:31:47 pm i asked for a wire transfer since monday with blue.Can you realy promise me that it will go tommorow?

08:32:56 pm I have been told by finance that it will reach Skrill tomorrow, so yes

[PLAYER] 08:33:42 pm Ok il froze the wager limit again. 2 other casinon promised me the same as you told me now. i can show u the chat log from crazy winners

08:34:19 pm Don't worry [PLAYER], I trust you

[PLAYER] 08:34:34 pm the promised me 18.000 for over 2 weeks after that they locked my account beq i asked to much and was angry

08:35:57 pm We usually pay out fast. It's simply these weeks have been unfortunately problematic

[PLAYER] 08:36:18 pm can you compensate me with anything while i wait? wagerfree spinns or something

08:37:22 pm Certainly - Issued. You have some waiting also

[PLAYER] 08:38:53 pm are u sure that they dont change my right to get my withdrawal? Bonus shit i mean? if i accept them?

08:40:24 pm Your money is yours

[PLAYER] 08:40:52 pm are u sure about that no wagering on these free spinns Is it many before me tommorow who waiting for withdrawal?

08:42:50 pm 08:43:07 pm No, you're first

[PLAYER] 08:43:32 pm ok what time do you think it will be? evening?

08:44:41 pm I really don't know [PLAYER]. Skrill transfers take 1-2 days, so it could be morning ofr evening

[PLAYER] 08:45:35 pm What if i didnt be tommorow? What can we do?

08:46:11 pm I really hope it will be tomorrow 100%

[PLAYER] 08:46:51 pm can i reach you here if i close my account?

08:47:00 pm No. Don't close it [PLAYER]. Set a limit. But closing it restricts you from chat

[PLAYER] 08:47:22 pm Ok il wait one more day not more

08:47:58 pm Thank you

[PLAYER]08:48:00 pm what about the rest of 10.000

08:48:07 pm We'll hope for Monday

[PLAYER] 08:48:12 pm ok. is free spinns not i inclouding in wager limit?

08:48:56 pm Oh, they might be

[PLAYER] 08:49:05 pm ok

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