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Cheeky Bingo - Withdrawal/customer service

Ruling

Resolved - This player has become non-responsive to our repeated requests for an update so we assume they've resolved their issue without our intervention.

Read our Cheeky Bingo Review.

Player's Complaint

I did a withdrawal on the 28/09/19 of £2200 I was told my withdrawal would be processed yesterday it's still not been done. I have rung and chatted to them loads of times to be told so many lies. I was told it had been processed but when I went onto my account I can still reverse the withdrawal which means it hasnt been done. They are not helpful at all and are very rude. I asked to speak to a manager and they hang up the phone or leave you on the phone and you don't get to speak to anyone. I told them my withdrawal hasnt been done and I'm worried they said it was when I told them no it hasnt because I can still reverse it they said yes go ahead and reverse it its upto you, that is not responsible gambling on there side they shouldn't tell me to do that that's really bad there suppose to help gamblers not tell them to reverse there withdrawals they want me to reverse it because I only deposited £200 and won £2200. I really want them to give me my winnings it's not fair it's making me feel I'll and I'm getting no where with them when I contact them has they are very rude.

Read the casino review

4 Responses

User icon
ThePOGG
October 2, 2019

Hi sammyjj40 - welcome to ThePOGG.com!

With the greatest of respect you need to provide the operator a reasonable length of time to resolve this issue internally before you ask a 3rd party dispute mediation service to intervene. If you are still experiencing issues on Friday the 18th of October let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
October 21, 2019

Hi sammyjj40,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
October 29, 2019

Hi sammyjj40,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
November 5, 2019

Hi sammyjj40,

If we have not heard from you by Friday the 15th of November I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

sammyjj40 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cheeky Bingo
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Cassava Enterprises (Gibraltar) Limited

October 2, 2019

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