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Cherry - casino is being too slow

Ruling

Resolved - After completing Cherry casino's verification process, this player was paid in full.

Check out our Cherry Casino Review.

Player's Complaint

I won a few weeks ago, but they still haven't paid me, what should I do? My email there is [EDIT].

Read the casino review

6 Responses

ThePOGG
July 31, 2014

Hi gidnie - welcome to ThePOGG.com!

You're complaint's a little light on details. Have you

1) Submitted a withdrawal request?

2) Checked your account?

3) Spoken to casino support?

4) Submitted ID?

Thanks,

ThePOGG

ThePOGG
August 1, 2014

Hi gidnie,

I've just heard back from Cherry casino. Your withdrawal was delayed due to an investigation into your account. I'm afraid to say that on three separate occasions you violated the below term:

"In the interests of fair gaming, the user may place maximum single bets equal to or lower than 10% of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the user not adhere to this rule, CherryCasino reserves the right to withhold any withdrawals and/or confiscate all winnings."

Given that in this particular instance none of the violating bets were winners Cherry casino has decided not to enforce the term and has approved your cashout.

In future if you violate the maximum bet rule your winnings will be voided.

Please let me know when you receive your funds.

ThePOGG

ThePOGG
August 6, 2014

Hi gidnie,

To respond to your email, it's fairly commonplace for casinos to request a photo of you holding your ID. Given that you breached the bonus terms and conditions your account will be subject to increased security requirements so this is fail normal for the situation.

ThePOGG

ThePOGG
August 13, 2014

Hi gidnie,

Have you managed to complete Cherry casinos verification procedures?

Thanks,

ThePOGG

ThePOGG
August 18, 2014

Hi gidnie,

Have you received your cashout from Cherry casino? If I've not heard from you by Friday the 22nd of August I'm going to assume this issue's resolved itself and close this complaint.

Thanks,

ThePOGG

ThePOGG
August 19, 2014

gidnie has confirmed that they've been paid in full.

ThePOGG

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Agreement

gidnie consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 31, 2014

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.