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Cherry Fiesta - Missing Withdrawal

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Cherry Fiesta Casino Review.

Player's Complaint

I requested my withdrawal on 30/12 and have not yet received it. Have emailed several times but no one answers my emails. Here is copy:

Hi [EDIT],

Congratulations! We have received your withdrawal request.

Method: Bank transfer

Transaction ID: [EDIT]

Amount: 250 EUR

Description: Bank transfer

*Please note that a bank wire process can take up 7 to 21 business days.

Feel free to contact us at any time at [email protected]

Best regards,

Cherry Fiesta Payment & Risk Team

Read the casino review

3 Responses

User icon
thepogg
February 2, 2022

Hi Mamski - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
Mamski
February 12, 2022

I just received my Withdrawal

User icon
thepogg
February 12, 2022

Hi Mamski,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

Mamski consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cherry Fiesta
  • Global Games Tech Ltd

February 2, 2022

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