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Cherry Fiesta – Not paying out withdrawal

Ruling

Found for the Player - Despite our repeated efforts to contact Cherry Fiesta to discuss this issue we have received no response whatsoever from the operator.

Read our Cherry Fiesta Casino Review.

Player's Complaint

This time I made a withdrawal request on 6th June 2020 For £300. The terms state the money will reach your bank in 7-21 days. It has now been 35 days and no one is answering my countless emails and live chat just keep saying it’s because of covid 19 and I’ll just need to wait and the money will be paid at some point or they just say they know nothing about withdrawals.

Have sent emails and contacted live chat on numerous occasions but to no avail.

Read the casino review

2 Responses

ThePOGG
Jul 12, 2020

Hi jules8222 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Cherry Fiesta do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Aug 07, 2020

Hi jules8222,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

jules8222 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cherry Fiesta

July 11, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.