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Cherry Fiesta - They no pay

Ruling

Found for the Player - Despite our repeated efforts to contact Cherry Fiesta to discuss this issue we have received no response whatsoever from the operator.

Read our Cherry Fiesta Casino Review.

Player's Complaint

Wagered out the enormous amount to wager, remained me 210 euro, just enough to ask cash out.

My account is verified.

I asked the cash-out 8 January 2022, on the site seem they need 24-48 hours, but the mail from support, with number of the transcation talk about 21 working days. I have wait, when are gone, I began ask information, nobody answer to the mails, and "[EDIT]" in chat, doesn't help fro nothing, say to wait... wait what ???

Read the casino review

2 Responses

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thepogg
February 17, 2022

Hi MArek777 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
March 5, 2022

Hi Marek777,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Marek777 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cherry Fiesta
  • Global Games Tech Ltd

February 17, 2022

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