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Cherry Gold - Only quarter of money withdrawal

Ruling

Resolved - Cherry Gold Casino have informed us that this issue has been resolved and the player has confirmed that they have received their funds.

Read our Cherry Gold Casino Review.

Player's Complaint

I had a win on my first deposit with cherry gold casino. I had no bonus money or coupons it was just the money I banked. I sent off all the information needed for security checks witch was proved. I then went to withdraw the €950 euros. I have to wait seven days to be improved I’ve just received an email saying they have banked -€250 and the €700has gone back to my account. I phoned customer services and the lady said she couldn’t tell me why only a quarter of the money was approved I have emails and screenshots as well

Read the casino review

6 Responses

User icon
ThePOGG
January 23, 2019

Hi carpingmad - welcome to ThePOGG.com!

Firstly, as a UK citizen you should only be playing with operators that hold a UKGC license. Cherry Gold do not have a UKGC license and as such are breaking UK law by accepting your play.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
carpingmad
January 23, 2019

Thanks for helping. When you register it says Uk welcome. I emailed them again but still had no replies. Thank you for helping me. All documents were sent to them of proof of identity, they definitely know what country I’m from.

User icon
ThePOGG
January 25, 2019

Hi carpingmad,

I've spoken to the operator and they inform me that your payment will be sent asap. I would appreciate it if you could let us know when you receive your funds.

Thanks,

ThePOGG

User icon
carpingmad
January 25, 2019

That’s fantastic. Thanks for your help. I will let you know when I receive all the funds.

User icon
carpingmad
January 29, 2019

Hello. Just to let u know, I have received all of my winnings. Thank you so much for your help

User icon
ThePOGG
January 29, 2019

Hi carpingmad,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

carpingmad consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cherry Gold
  • Curacao eGaming
  • Kahnawake Gaming Commission

January 23, 2019

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