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Cherry Gold – Request withdraw that was made be return to me

Ruling

Found for the Casino - The No Deposit Bonus that this player claimed carried a maximum allowed win term. The player has received all of the winnings they are due.

Read our Cherry Gold Casino Review.

Player's Complaint

I was given 25 free spins to play slots aware of the winning procedure I started to live chat rep asking what is the process to withdraw fund was told that I have no max cashout but 816.00 wager incentive once I met that awards would come to me as I was attempting to withdraw funds they made all funds disappear I call several times they were rude and disrespectful wouldn't investigate i was log n live chat and then my account was unreachable after numerous called n getting hung up on and laugh at i reached out for help they made a with drawal from 1891 but finds was 2688 and they said I could not cash out 50 but my spind were 25 not fifty I then ask when did I make the Wagner mark she the supervisor stated at 900 then I ask were did the forest of the funds won go she stated void out but they were withdrawn I ask to what account they told me not to worry cause I didnt pay anything but spent hours winning after being told 816.00.is what I had to pay and enjoy my winnings tmplease help [EDIT]

Read the casino review

4 Responses

ThePOGG
Sep 14, 2018

Hi Maddchic - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Sep 28, 2018

Hi Maddchic,

I've discussed this issue with Cherry Gold and reviewed your conversation with Live Chat.

At the point where you went on to talk to Live Chat you were offered two bonuses. One was a $25 No Deposit Bonus with a wagering requirement of 50xb and a maximum cash out of $50. The other was a deposit bonus of 250% plus 25 free spins with no max cash out.

To have received the no max cash out bonus you would need to have made a deposit. The operator claims you were playing with the No Deposit Bonus. Did you make a deposit?

Thanks,

ThePOGG

ThePOGG
Oct 04, 2018

Hi Maddchic,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Oct 12, 2018

Hi Maddchic,

If we have not heard from you by Friday the 19th of October I'll assume you did not make a deposit and close this complaint.

Thanks,

ThePOGG

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