Cherry Gold – Request withdraw that was made be return to me

Ruling

Found for the Casino - The No Deposit Bonus that this player claimed carried a maximum allowed win term. The player has received all of the winnings they are due.

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Player's Complaint

I was given 25 free spins to play slots aware of the winning procedure I started to live chat rep asking what is the process to withdraw fund was told that I have no max cashout but 816.00 wager incentive once I met that awards would come to me as I was attempting to withdraw funds they made all funds disappear I call several times they were rude and disrespectful wouldn't investigate i was log n live chat and then my account was unreachable after numerous called n getting hung up on and laugh at i reached out for help they made a with drawal from 1891 but finds was 2688 and they said I could not cash out 50 but my spind were 25 not fifty I then ask when did I make the Wagner mark she the supervisor stated at 900 then I ask were did the forest of the funds won go she stated void out but they were withdrawn I ask to what account they told me not to worry cause I didnt pay anything but spent hours winning after being told 816.00.is what I had to pay and enjoy my winnings tmplease help [EDIT]

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