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Chilli777 - Non payment of winnings

Ruling

Found for the Player - Despite our repeated efforts to contact Chilli777 Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Chilli777 Casino Review.

Player's Complaint

Won £200 but casino have made no attempt to engage or make payment. Site states 24 to 48hrs. Live chat operator says they are unable to provide details but could be 21 days. Live chat provided an email, emailed 3 times with no reply. Live chat then informed that finance don't respond to emails. Continually get the response "they will email you when ready". 6 weeks now and still "awaiting" or pending on my account.

Read the casino review

2 Responses

User icon
thepogg
October 9, 2021

Hi RH1984 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Chilli777 do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
November 7, 2021

Hi RH1984,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

RH1984 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Any involved parties

October 8, 2021

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