Chumba Casino - Jackpot winnings

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

I hit a jackpot playing online at chumba casino on May 12th at 402 pm at which time chumba put my winnings on my account which was 241 million sweepcoins at that time I logged out of my account and when I logged back in my account my winnings had been removed. They took my winnings for no reason what so ever and still haven't returned them. I won them that's why they was placed on my account in the first place. They should have never removed my winnings. I won't my 241 million sweepcoins placed back onto my account that I had won . Thank you for your time

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5 Responses

thepogg

May 28, 2023

Hi swj.1234 - welcome to ThePOGG.com!

What reason did the operator give for reducing your balance?

Thanks,

ThePOGG

sjw.1234

May 28, 2023

They did not give me any reason for reducing my balance.

thepogg

May 31, 2023

Hi sjw.1234,

Did you contact the operator to discuss this issue?

Thanks,

ThePOGG

thepogg

June 11, 2023

Hi sjw.1234,

I'm following-up on the above?

Thanks,

ThePOGG

thepogg

June 19, 2023

Hi sjw.1234,

If we haven't heard from you by Friday the 30th of June we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG