CircleBet - Got their terms wrong
Found for the Player - Circle Bet casino have been completely non-responsive to any attempts to communicate with their support staff or affiliate program. This include affiliate managers that were previously very keep to work with us. Attempts to contact their sister property Point casino have resulted in all email addresses returning our emails as undeliverable.
The term that Circle Bet have used to justify seizure of winnings was changed on the day that the player initially contact the casino. While it is reasonable to expect players to check terms and conditions for changes regularly, it's unrealistic to expect them to check them on an hourly bases and given the nature of the change - a drop in maximum allowed bet from €5/spin to €4.50/spin - combined with the fact that the player complied with the original term, holding to a maximum bet of €5/spin, this entire case is completely ridiculous and casts Circle Bet - and by extension Point casino - in a very negative and player unfriendly light.
As a result of this complaint both Circle Bet and Point casino have been moved to Not Recommended status.
Read our Circle Bet and Point Casino Reviews.
On the 22-1-2014 I registered an account at Circle Bet and contact the support team about a first deposit bonus.
It was not clear what the bonus was, so I asked.
Here is my mail to Circle Bet support, there is no live help.
i just registered and on the site i see :
enjoy our cassino bonus
use bonus code :CASINO100
deposit €200 get €400 to play with
but by promotions i see:
Casino: 100% up to €100
Enjoy our 1st deposit bonus 100% up to €100 when you use the bonus code SLOTS100
is the code CASINO100 : deposit €200 get €400 to play with
That is a mistake. The person that is in charge of the web content hasn't updated it. We will now.
Since you have noticed it before us, we will provide you with that bonus.
Please, go ahead with your deposit and we will manually credit your 200€ bonus. Just drop us an email when you do it.
So that was nice,
I start playing and the next day I could not see on the site how much I wager so I mail them again.
can you tell me how much i have to wager my bonus and how i can check how i,m doing with my wager.
I got an answer in 5 min :
You have wagered € 4773.55 and you need to wager € 14000.0. Unfortunately that is a feature or platform doesn't provide at this moment, but we hopefully will soon. In the meantime, please, don't hesitate to ask us any time you would like to know.
Later that day I wanted to know how I was doing so I mail again and again 5 min for a answer.
Yes you had. However, our gaming control department has just contacted us explaining that you broke one rule of the bonus terms and conditions which states that maximum bet per spin allowed is 4.5 €. They say you place several bets on 5€.
I checked before I start playing and the bonus conditions states that maximum bet per spin allowed is 5 €.
6.8 While wagering with casino bonus money maximum bet per spin is €5 at our Casino. Should a player bet more than €5 per spin then the winnings from such bets and the entire bonus including any other winnings will be forfeited and will not count towards the wagering requirement.
I have mailed about 6 times and I get no more response and I withdraw my €360, but don't get the money.
It looks like they just took my money.
the casino review
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Hi pokerpetje - thanks for getting in contact.
Before I can contact Circle Bet, I need you to provide the username and email address you use there so we can locate your account.