Circus.be - Software cheat

Hi boubou - welcome to ThePOGG.com!

Before we go any further - it is unlikely we will be able to help you with issues related to game errors if you haven't stopped playing and reported this at the time. If you have just kept playing despite connection errors it becomes effectively impossible to establish the game rounds that have been impacted.

Secondly, unless you have millions of spins worth of data - at the same bet size - there would be nothing relevant we could say about your game results. Slots games are high variance in nature, meaning long losing periods are a common occurrence.

You will need to be clearer about exactly what you are asking us to look into.

We would also need you to give your permission to share your personal information with the following bodies:

- Circus.be

- CIRCUS BELGIUM

- Belgium Gambling Commission

Thanks,

ThePOGG

Hi boubou,

I'm following-up on the above?

Thanks,

ThePOGG

Hi boubou,

If we haven't heard from you by Friday the 10th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Yes I am going my permission to share my personal with circus casino

Yes I am going to give my permission to share my personal with sir us casino

Hi boubou,

I've spoken to Circus Casino. They inform us that you have contacted requesting a bonus due to losses, but that you have not mentioned any technical issues with the games. Do you have any record of these interactions?

Thanks,

ThePOGG

Hi Boubou,

I'm following-up on the above?

Thanks,

ThePOGG

I told them I lost alot of money and I told them why never pay this games, from 15000 euro not even single bonus has give me and when it comes to something the freezing and it stop and reopen it again, it mean the game is doing it because the software issues to take people money away.

I only have record I lost thats it

Hi Boubou,

This is a complaint after a big loss where you are asserting there must be a problem with the game because you lost. So you have not seen some specific error with the game that has caused these losses rather you are assuming there is an error because of the losses?

Thanks,

ThePOGG

Hello there, from thoses thousands of euro, it keep closing the game and I have to reatart it again and this this issues was not one time was many time, I almost though that maybe was the connection but my connection was fine

Is a problem with the software I am sure

Thank you

Hi Boubou,

Then do you have any record of any communication with the operator where you contacted them to resolve this issue? If you felt that the issue with connection was resulting in you losing money that you should not fairly have lost, why would you continue playing? And there's no reason to think that a disconnection has changed the financial results. If you have continued playing rather than stopping to contact the operator you have effectively accepted that there will be connection issues that cause interruptions to your play.

Without some evidence to support the claim that said interruptions were financially to your detriment, there is nothing for us to pursue here.

Thanks,

ThePOGG

Hi Boubou,

I'm following-up on the above?

Thanks,

ThePOGG

Hello

I really don't know what I can do with this, because I know contacted people from circus online the day I lost the money, told them that the game keeping closing while I am. Playing and it could be the problem from the software and really was cheating, because when is small money never happend, and when the account of circus was lot of money on it it keep freezing the game and it keep close over and over again I already send you before the email that I contacted circus but they always is out of luck, but why it keep freezing and I have reopen the game many time, I don't have record of t he conversation, I only got the record of money I lost

Thanks [EDIT]

Hi Boubou,

As detailed above, where you have chosen to play on in spite of a technical issue it significantly undermines any claim that the game was not functioning correctly. If you genuinely believed that why would you continue to play?

The only record we can obtain of you even mentioning a problem with the game is after you loss. Unless you can provide some other evidence there is nothing for us to investigate here.

Thanks,

ThePOGG

Hello there, I am going to send screen record and also email, I really they hav ebig problem with software and when you play it keep. Often doing it and wasting money, and after you start again, it make all the money gone, I am going send email with all the necessary records

Thanks

Hi Boubou,

Thanks for your email. Unfortunately it does not change anything. This conversation took place on the 22nd of May. It is not relevant to your claim.

If you are still experiencing disconnection issues with this game, and you genuinely believe that these issues are resulting in funds being inappropriately removed from your account, then you should stop playing!

The reality of what's going on here is that you are likely experiencing as software/connection conflict at your end that is causing disruption to your game play. We have seen no evidence to support that these issues are resulting in funds being inappropriately removed from your account and you have continued to play despite the issues. If you genuinely believed that this error was costing you significant amounts of money you would have stopped playing long before sustaining a loss of the size you are attributing to the issue.

ThePOGG