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Classy Coin - Non-Payment

Ruling

Unresolved - Classy Coin claim that chop1000 has played under multiple identities and that's why they've refused to pay the players balance. However they have refused to provide any evidence to support this claim.

As stated in other complaints, there are no legal barriers to sharing evidence in these types of cases as long as the correct permissions and agreements have been put in place beforehand. The casinos at the top end of the industry on the bases of reputation see no barrier discussing multi-accounting issues, so it's time everyone else caught up.

As things stand Classy Coin have benefited financially from the decision not to pay the player and there is no independent verification that they've made the correct decision.

Read our Classy Coin Casino Review.

Player's Complaint

Hello,

I went to Classy Coin and deposited 3 times the 1st two times I lost all, on the 3rd deposit I took a small bonus of $46.40 plus deposited $21.50 made playthrough won quite A bit.

Then the fun started when they asked for all the paperwork - not being in a good mood I said that's kind of a pain in the butt.(My Mother died the same week so was not in a real good mood.)

Then got a=- letter stating that we are going to refund your deposits due to admin and security reasons and locked me out of the casino. Said because I griped about the documents they wanted. I sent them twice on 2 different E-Mail's and have not heard 1 WORD from the Finance department.

You chat with or call Customer Support they say all they can do is E-Mail Finance still not 1 response in over 3 weeks. Won over $2000.00 if there's anything you can do, go for it I've been nice, rude and nasty. Getting ready to send a formal objection letter to there Country, I won't do that till I hear from you.

[EDIT]

(user name [EDIT])

Read the casino review

9 Responses

User icon
ThePOGG
August 19, 2013

Hi chop1000 - thanks for getting in contact.

As I mentioned in my email over the weekend, I have sent an email off to Revenue Jet (Classy Coin's affiliate program) so should hopefully have someone to discuss this issue with shortly.

Thanks for your continued patience.

ThePOGG

User icon
Frances Clark
August 26, 2013

ThePOGG,

You heard Anything at all from them?

User icon
ThePOGG
August 27, 2013

Hi chop1000,

I chased this up again yesterday, but haven't heard anything back. I'll try them one further time tomorrow.

Sorry for the delay.

ThePOGG

User icon
Frances Clark
August 27, 2013

You have nothing to be sorry for,I greatly am glad for the help.At least you keep me updated,I have heard nothing from them since that first stupid letter they sent.I have my trust in you,I would'nt waste your time if I thought it was fault on my side.

User icon
ThePOGG
August 29, 2013

Hi chop1000,

As stated in my email, I have pursued this issue again late on yesterday. If I do not receive any response by the close of business hours tomorrow I'm going to assume that Classy Coin have no further interest in discussing this issue and publish this complaint.

ThePOGG

User icon
ThePOGG
August 30, 2013

Hi chop1000,

I've had a response from my contact at Classy Coin who informs me that they're on holiday until next week but will respond to me early on next week.

As such I'm going to hold this complaint open to see what they come back with. I know you have other intentions as to pursuing this issue, don't feel any further need to wait - I still don't know whether I'm going to get a communication reasserting the same accusations as last time or one that they feel proves what they've stated. It certainly wouldn't be the first time I've been asked to wait only to be asked again to take a casinos word for what's going on.

ThePOGG

User icon
Frances Clark
August 30, 2013

ClassyCoin Casino Ripoff 0 days 3 hours left Hollywood79 submitted a complaint.

Classy Coin casino Rip-Off Closed due to inactivity of ClassyCoin Casino.

ClassyCoin Casino Scammed Me Closed due to inactivity of ClassyCoin Casino.

ClassyCoin Casino - They stole my winnings Closed due to inactivity of ClassyCoin Casino.

ClassyCoin Casino - my balance is gone Closed due to inactivity of ClassyCoin Casino.

Still nothing from Classycoin Casino Closed due to inactivity of ClassyCoin Casino.

Classy Coin Casino - Bad check Closed due to inactivity of ClassyCoin Casino.

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ClassyCoin Casino - Bad check Closed due to inactivity of ClassyCoin Casino.

ClassyCoin Casino - Paid with a conterfeit c... Closed due to inactivity of ClassyCoin Casino.

ClassyCoin Casino - withdrawal Closed due to inactivity of ClassyCoin Casino.

Classy Coin Casino is fraudulent Closed due to inactivity of ClassyCoin Casino.

Classy Coin Casino payout Closed due to inactivity of ClassyCoin Casino.

Classy Coin Casino doesnt pay Closed due to inactivity of ClassyCoin Casino.

Winning from ClassyCoin Casino Closed due to inactivity of ClassyCoin Casino.

ClassyCoin Casino - $2000 withdrawal stolen Closed due to inactivity of ClassyCoin Casino.

User icon
Frances Clark
August 30, 2013

Good Luck!!!!

User icon
ThePOGG
September 3, 2013

Hi chop1000,

Classy Coin have declined the opportunity to discuss this issue further and as such they have failed to offer any supporting evidence to their claims that you've been involved in multi-accounting.

As I don't have any supporting evidence to side with one side or the other I'm marking this complaint as 'Unresolved'. That said, I don't want the ruling on my case to detract from my critisim of any casino that chooses to behave in this closed fashion. Some of the biggest and best thought of names in the industry have found ways to work with dispute mediators.

ThePOGG

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Agreement

Frances Clark consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 17, 2013

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