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Classy Coin - Software not paying out correctly

Ruling

Resolved - Classy Coin immediately contacted RTG to review the payout issue which was confirmed. The player was then reimbursed and the technical issue has been resolved.

Read our Classy Coin Casino Review.

Player's Complaint

I was playing 5 spot Keno at Classy Coin at $.25 a bet. I played the auto 10 games. I hit 5/5 and 2x 3 spot during one of the 10 game runs. I should have been payed 800 credits (x $.25) for the 5/5 and 4 credits for the 2X 3/5 = total=804. I got paid 106 credits. I contacted support immediately and he said it shows I was paid $25 at 100x my bet. That would be true if I was playing a 6 spot and hit 5/6 but i wasn't. He said to send screenshots to the casinos support which I have (MANY TIMES).

Account name at casino:[EDIT] email: [EDIT]

I have screenshots of the game and me talking to support about it. Please help me.

Read the casino review

5 Responses

User icon
ThePOGG
January 15, 2014

Hi bumdee - thanks for getting in contact.

Before I pursue this with Classy Coin I do need to see the issue so if you could forward the relevant screen shot to [email protected], I'll get the ball rolling.

ThePOGG

User icon
ThePOGG
January 17, 2014

Hi bumdee,

Just to let you know - I have now reviewed the screen shots you sent over and have attempted to contact Classy Coin.

I'll let you know as soon as I hear anything.

ThePOGG

User icon
ThePOGG
January 24, 2014

Hi bumdee,

To keep you in the loop - I have established contact with someone at Classy Coin who is looking into the issue for me, but I've yet to get any useful information back. Please bear with me.

Thanks

ThePOGG

User icon
ThePOGG
January 29, 2014

Hi bumdee,

Classy Coin have got back to me and informed me that an issue has been identified by RealTime Gaming and that they have credited you with the missing winnings. Can you confirm this for me?

Thanks

ThePOGG

User icon
bumdee
January 29, 2014

Yes they did credit me the correct amount! I thank you so much. Ive tried numerous times to resolve this on my own. Thank you again!

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Agreement

bumdee consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 15, 2014

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