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Classy Slots - Cancelled a winning


Found for the Casino - When you accept a bonus you are agreeing to abide by the terms and conditions associated with that bonus.

Read our Classy Slots Casino Review.

Player's Complaint

Hello, The Pogg team. The casino claims that I violated rules therefore my prize was confiscated. I read terms and conditions of casino attentively. I agree with the rule that placing total bets equal to or greater than 30% of the value of the deposit currently in play. It is fair, I respect terms. During the first game I did not know about this rule. It is specific, special rule, I did not meet similar in other casinos. As any ordinary consumer I played fair game and hoped for honesty of casino in reply. The casino holds a dominant position concerning the consumer therefore the casino is obliged to inform about specific conditions separately from rules. I consider it is correct. Besides, the casino has no right to hold means of the player for the far-fetched reason.

Now I will explain. I made a deposit of 200 euros.

During the game I made a lot of bets in the amount of 18.75 euros, 10 euros. Once I bet a 37.50 euros. My rate 37.50 did not win. It was wrong. My prize is not connected with this rate. My prize of 3690 euros was received from rates of 10 euros and 18.75 euros. Therefore I consider that the casino have no reasons to confiscate my prize. The casino can confiscate my prize only from a rate of 37.50 euros. The wrong rate did not affect a prize. I was lucky and I hope to receive 3690 euros. I ask you to investigate my situation attentively and to report to me about the decision as soon as possible.

Best regards, [EDIT]

Read the casino review

1 Responses

User icon
September 16, 2019

Hi gigalo3735 - welcome to!

Unfortunately there is nothing we can do to help you in this instance. Every bonus comes with terms and conditions and by accepting a bonus you are agreeing to abide by those terms. Where you breach the terms the operator are within their right to void the bonus contract and reset both parties to their starting positions.

Sorry we cannot be of more help.


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Gigalo3735 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Classy Slots
  • Curacao eGaming
  • Game Tech Group N.V.

September 16, 2019

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