unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Classy Slots – Casino confiscated winning

Ruling

Found for the Player - Classy Slots Casino have informed us that they will not discuss complaints submitted to this service.

Read our Classy Slots Casino Review.

Player's Complaint

Hello. Classy Slots Casino made a mistake and illegally canceled my winnings. They accuse me of irregular play. Allegedly, I exceeded the permissible bet. According to the rules of this casino, "Irregular play" includes, inter alia:Placing total bets equal to or greater than 30% of the value of the deposit currently in play.

I got to know the terms and thought that I did everything right.

I made a deposit of 120 €.

I was betting 15 €.

I can bet no more than 36 € by casinos terms. That's 30% of 120 €. My bet didn't exceed it.

It also applies to the bonus. I received a bonus of 120 €. I was betting 15 €. This does not exceed 30%.

Check this information and verify yourself.

As you can see, I did not play an "irregular game." I waiting for reasonable action. Please, return my win and bonus to the account. As a bona fide company, casino must apologize to me for the inconvenience.

I received my deposit of 120 €, so the amount owed by the casino is 1272 €.

Read the casino review

2 Responses

ThePOGG
Sep 12, 2019

Hi falcon - welcome to ThePOGG.com!

The group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Oct 04, 2019

Hi falcon,

Sadly Classy Slots have informed us that they will not cooperate in assisting their players that submit complaints to this service.

Sorry we could not be of more help!

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

falcon consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Classy Slots
  • Curacao eGaming
  • Game Tech Group N.V.

September 11, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.