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Cleopatra - Casino asking me for coloured picture proof of address


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Cleopatra Casino Review.

Player's Complaint

I sent my license my transaction info a paper with pdf from government up to date and with all information about my address the support email me asking me for coloured utility bill I don’t have utility bill and that’s why sent them proof of adress from government same info I sent them I sent to other casinos was approved this is very odd from casino asking for coloured pictures my license is coloured that alone should be good enough they are doing weird practices in my opinion and that’s why they are rated not good here the rating speaks for itself

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3 Responses

May 18, 2020

Hi evanob1111 - welcome back!

You will need to provide the requested documentation before there is anything that we could do to help you. You can get a bank or utility bill posted to you by simply contacting the provider and requesting that they send this out.

Once you have done this let us know and we'll follow up with the operator for you.



June 16, 2020

Hi evanob1111,

Have you provided the requested information?



June 23, 2020

Hi evanob1111,

If we haven't heard from you by Friday the 3rd of July I'll assume you no longer need our assistance and close this complaint.



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evanob1111 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cleopatra
  • Curacao eGaming
  • Direx N.V.

May 18, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.