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Cloud Bet – Can’t get my money

Ruling

Found for the Player - Despite our repeated efforts to contact CloudBet regarding this issue we have received no response whatsoever.

Read our CloudBet Review.

Player's Complaint

I registered an account on cloudbet 10 month ago. Did the first deposit about 1 bitcoin and start to bet on sports and arrived to amount about 2.5-2.7 bitcoin. I did successfull withdraw of 1 bitcoin. A few days later I continued to bet and LOST a couple of bets. About 0.9-1 bitcoins remains on my account balance. A few days later I tryed to enter to bet but my account was blocked. I found out from the chat that my account is under investigation. Almost every day in the chat I get standard answers “we are investigating”, “our management are investigating”, “our department investigates”, “we will let you know, etc. and etc.

P.S. The absurdity of the situation is that they are trying to “investigate” my losing bets, after which they blocked the account?) Or are they simply “temporarily” using customers's money ...

Read the casino review

2 Responses

ThePOGG
Jun 24, 2019

Hi alexalex - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Jul 19, 2019

Hi alexalex,

Unfortunately despite repeated efforts to contact Cloudbet to discuss this issue we have received no response from the operator what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of further help!

ThePOGG

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Agreement

alexalex consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cloud
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Nektan (Gibraltar) Limited

June 20, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.