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Cloud Bet - Can't get my money

Ruling

Found for the Player - Despite our repeated efforts to contact CloudBet regarding this issue we have received no response whatsoever.

Read our CloudBet Review.

Player's Complaint

I registered an account on cloudbet 10 month ago. Did the first deposit about 1 bitcoin and start to bet on sports and arrived to amount about 2.5-2.7 bitcoin. I did successfull withdraw of 1 bitcoin. A few days later I continued to bet and LOST a couple of bets. About 0.9-1 bitcoins remains on my account balance. A few days later I tryed to enter to bet but my account was blocked. I found out from the chat that my account is under investigation. Almost every day in the chat I get standard answers “we are investigating”, “our management are investigating”, “our department investigates”, “we will let you know, etc. and etc.

P.S. The absurdity of the situation is that they are trying to “investigate” my losing bets, after which they blocked the account?) Or are they simply “temporarily” using customers's money ...

Read the casino review

2 Responses

User icon
ThePOGG
June 24, 2019

Hi alexalex - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
July 19, 2019

Hi alexalex,

Unfortunately despite repeated efforts to contact Cloudbet to discuss this issue we have received no response from the operator what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of further help!

ThePOGG

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Agreement

alexalex consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cloud
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Nektan (Gibraltar) Limited

June 24, 2019

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