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I am currently battling problem gambling addiction and I am permanently self excluded from Australia’s online bookmakers and gambling operators. Meaning I can not gamble or open an account with legal and licensed operators in Australia even if I wanted to. In September 2022 I received marketing emails from Cloudbet stating “join the club” and that they have been “serving Australias crypto community since 2013”. I have evidence of this. Furthermore, accessing their website from an Australian IP, their home page states “The best Bitcoin sports betting site in Australia”. I also have evidence of this. I was lured into activating an account with them and placed over $40,000 worth of deposits in the lifetime of my account where my problem gambling was taken advantage of. Eventually I was unable to access their website and a government notice would appear saying that they are “banned”. After doing further research, it turns out that the Australian Government and the ACMA formally banned Cloudbet and notified them of this in July 2022 - two months prior to the marketing material and my account activation. I can provide you the public notice and the communication from the Australian government to Cloudbet and Curacao Egaming. I feel abused, mislead and illegally targetted knowingly by Cloudbet , and if they were infact “Australian” licensed as they claimed to be, I would not have lost control or been able to create an account in the first place. I eventually contacted their support and raised a complaint where they continued to advise that this is a misconception and that they are legally operating and fully licensed to operate in Australia’s jurisdiction… which is a complete LIE. Their licensing requirements clearly state that it is the operators responsibility to know the laws of the jurisdictions where they offer games of chance. Furthermore, although Cloudbets terms and conditions attempt to leave all responsibility on the end user, it’s important to note that their terms and conditions also clearly state: 7.1.1. Before you are able to start playing on the Website, we will require you to first register with us. 7.1.2. We do not accept registration from persons resident in jurisdictions that prohibit you from participating in online sports betting, gambling, gaming, and/or games of skill, for and/or with Cryptocurrency.“ Not only did I manage to create an account from a banned jurisdiction but I was FOOLED into doing it. This sets a dangerous precedent as Cloudbet could have at any point requested a KYC (which they never did) and refused to pay out any winnings on the basis of their terms. This allows them to send grossly misleading marketing material to lure users like me from banned jurisdictions and allow us to lose, however if we win big they then refuse to pay winnings - which is a common occurence and they get away with it.
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Cloudbet - targeting problem gambler from banned jurisdiction with false and misleading marketing
Posted by abzzy
September 9, 2023
abzzy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 9, 2023