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Cloudbet - Verification issues


Found for the Player - Despite our repeated efforts to contact Cloudbet to discuss this issue we have received no relevant response from the operator.

Read our Cloudbet Review.

Player's Complaint

Cloudbet froze my account 4 weeks ago and they said that there are irregularities in my account and they need to verify my account and check the gameplay which will be conducted by play n go. I have provided them everything that they need to prove that I don't have multiple accounts. I keep sending them an email every day for the last 4 weeks and keep saying the same thing every day. I think 4 weeks is more than enough for 2 weeks of playing to check my account and gameplay.

Read the casino review

2 Responses

User icon
December 22, 2020

Hi d610 - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
February 21, 2021

Hi cchristiansen,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


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D610 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • CloudBet
  • Curacao eGaming
  • Halcyon Super Holdings

December 22, 2020

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