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Clover Casino - Failure to pay or communicate properly


Found for the Player - Clover Casino has informed us that they will not cooperate with this service to manage player complaints.

Read our Clover Casino Review.

Player's Complaint

On the 10th of Feb this year I made x £500 deposits to Clover Casino, losing the first 2 but finally winning on the 3rd deposit and finishing with a balance of £8,000. I withdrew the same day but shortly afterwards my account at Clover and every casino in their group was restricted. I can log in but cannot play, deposit or withdraw. I supplied various documents that were accepted. However, the £8000 withdraw never arrived and is not showing as a pending withdrawal either. It has simply disappeared from the system although the funds are obviously still within Clover Casino's finances. My accounts remain restricted and I have been trying and trying and trying to communicate with the casino but they only reply with stupid questions like what is your name? They barely reply at all.

Read the casino review

5 Responses

User icon
May 21, 2021

Hi Scuffleton13 - welcome to!

Please ensure you have read our Complaint Guidance to ensure that fully you understand how our complaint management process functions.

Unfortunately you’ve chosen to play with an operator who historically has refused to cooperate with this service in the management of complaints from UK players. While we will try to contact the operator on your behalf, it is a near certainty that they will refuse to discuss this complaint.



User icon
June 13, 2021

Hi Scuffleton13,

Unfortunately the operator have informed us that they will not discuss this complaint with our service.

All we can suggest at this is that you contact the operator's ADR IBAS. Alternatively, if you wish to consider legal action you could contact who we understand offer a no win, no fee service that specialises on the remote gambling market.

Sorry we could not be of more help!


User icon
June 15, 2021

Thanks for trying. This is so frustrating because there is no dispute. They just won't communicate properly or answer any questions. Oddly, I received an email from them on June the 4th just saying they are still processing my documents. This is after many, many months.

User icon
June 15, 2021

Just a further update. The balance that was nowhere to be seen has now reappeared in my casino account. I will try and withdraw again. I think although they are not willing to discuss it with you, you might have nudged them in some way so I would say that any communication from you is a good thing. With that in mind, maybe you could give them another push please?

User icon
June 19, 2021

Hi scuffleton13,

Sadly I can state with certainty that any action on the part of the operator has not been as a result of communications from us. We reached out to Clover Casino with a generic 'we've received a complaint' email. It did not include details of your complaint or account. The operator has declined to discuss complaints with us generally.


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Scuffleton13 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Clover
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Nektan (Gibraltar) Limited

May 18, 2021

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