Clover Casino - Failure to pay or communicate properly

Hi Scuffleton13 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully you understand how our complaint management process functions.

Unfortunately you’ve chosen to play with an operator who historically has refused to cooperate with this service in the management of complaints from UK players. While we will try to contact the operator on your behalf, it is a near certainty that they will refuse to discuss this complaint.

Thanks,

ThePOGG

Hi Scuffleton13,

Unfortunately the operator have informed us that they will not discuss this complaint with our service.

All we can suggest at this is that you contact the operator's ADR IBAS. Alternatively, if you wish to consider legal action you could contact GreenTableLegal.com who we understand offer a no win, no fee service that specialises on the remote gambling market.

Sorry we could not be of more help!

ThePOGG

Thanks for trying. This is so frustrating because there is no dispute. They just won't communicate properly or answer any questions. Oddly, I received an email from them on June the 4th just saying they are still processing my documents. This is after many, many months.

Just a further update. The balance that was nowhere to be seen has now reappeared in my casino account. I will try and withdraw again. I think although they are not willing to discuss it with you, you might have nudged them in some way so I would say that any communication from you is a good thing. With that in mind, maybe you could give them another push please?

Hi scuffleton13,

Sadly I can state with certainty that any action on the part of the operator has not been as a result of communications from us. We reached out to Clover Casino with a generic 'we've received a complaint' email. It did not include details of your complaint or account. The operator has declined to discuss complaints with us generally.

ThePOGG