Club Gold - They promise but do not pay

Hi pojarov - welcome to ThePOGG.com!

Before I can do anything to help you I need you to provide me with your username and email address at Club Gold casino.

Thanks,

ThePOGG

Hi pojarov,

I've reviewed your emails. I think you're over-reacting a little here. What Club Gold have told you is that they are having trouble making a payment to Skrill and that they can provide you with two options;

1) wait while they resolve the problem with Skrill

or

2) choose another payment method for them to send your withdrawal to

Have you tried providing an alternative payment method?

Thanks,

ThePOGG

Hi pojarov,

Thank you for your email. I'll contact Club Gold and see what I can find out.

Thanks,

ThePOGG

Hi pojarov,

Despite a promising initial response from a Club Gold Casino rep, I've had no further response from them since forwarding on the details of your complaint. This is despite several further emails.

I've provided a deadline of Friday the 21st of August for them to offer a response.

Thanks,

ThePOGG

Hi pojarov,

Club Gold casino inform me that your balance should now have been paid. Can you confirm receipt of your withdrawal?

Thanks,

ThePOGG

Hi pojarov,

Thank you for your email. Could you confirm which payment method you used?

Thanks,

ThePOGG

Hi pojarov,

Can you provide me with a screen shot of your Skrill account between the 24th of July and now so that I can go back to Club Gold and show them that the payment's not been received?

You can send it to [email protected]

Thanks,

ThePOGG

Hi pojarov,

I've just taken a look at the screenshot of your Skrill account that you sent through.

On the 24th of July there's a credit to your balance of 70 which would match the date that Club Gold sent your payment and is the correct amount. The payment has been sent by Shadforth Associates Ltd - which is the company that owns Club Gold casino.

To me it looks like you've received your payment before you submitted this complaint?

Thanks,

ThePOGG