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Club Player Casino - Missing payment


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Club Player Casino Review.

Player's Complaint

I requested a withdrawal from this casino called club player casino. I was under the impression that the withdrawal would be approved within 3 business days of being requested because that's what it said in the terms and conditions. When I filled out my withdrawal request I put in btc address; [EDIT] but when C.P.C sent the payment they sent it to a different address. They sent it to [EDIT]. You can see that they sent the btc payment in the blockchain but you can also see that nobody sold the btc that was sent to that address. I could watch, on the bitcoin blockchain, while my btc payment lost over half its value sitting in the wrong address. I couldn't do anything to get it out because it wasn't my address. I wasnt sure if I was to blame at first it wasn't until I had a chat with [EDIT] from the club player casino that I realized it wasn't my fault and it was their fault. I only ever withdrawaled from this casino using 1 btc address. Well if you look at the screen shot [EDIT] clearly says that my payment was sent to [EDIT]. But when you look at my conversation with the payments team in my email you can clearly see them saying that they sent the payment to [EDIT] and they lie and say that they got the address from me. Just from the screenshot of [EDIT] saying that my payment was sent to the other address, after i asked him to look up the withdrawal request that I filled out, that's proof that there are two addresses that they have on file for me when there should only be one because the only time I requested a withdrawal was for the $900 that im missing. I messed up and didn't screen shot the parts where [EDIT] said they were at fault and they sent the payment to the wrong address but I guarantee they have a copy of that whole conversation and could show anyone that wanted to see it at any time. I didn't think to screen shot that whole conversation because [EDIT] was telling me that they were gonna make it right. He even asked me for an updated btc address so that they could send the payment to the right address this time. He was so believable that I didn't think that any foul play was going to happen after that conversation. But the next time I talked to a CPC agent they acted like they had no idea what I was talking about and I had to go back over the whole situation with a new agent. Then when I talk to the payments team on my email they totally mix my words up and act like they don't know exactly what I'm talking about. They can easily tell that they sent the payment to the wrong address but they can't admit that because whoever did that is going to get fired for sure. I gotta hope that someone takes a real look at my story. I've been trying to get this money for over a year now. Here are the screen shots. The first one is of [EDIT] mistakenly telling me that the payments were sent to btc address [EDIT]. The next one is of the payments team telling me that they sent the same payments to btc address [EDIT] and wrongfully accusing me of giving them that address. Both screen shots are about the same withdrawal requests. I have put in a lot of hours trying to get this money from this casino. There was another withdrawal request that never made it past approval because it sat in limbo for over a month. It sat for so long that I was bored and broke one day so I cancelled that request and put it back into the casino. But I believe that I deserve to receive that withdrawal also not just because of all the stress this casino put me through over the past year but because broke the terms and conditions by not approving and sending out my payment within the 3 business days they say it will take recieve a withdrawal. That withdrawal was worth another $900. If this was fair I would get $1800 from this casino. I will attach all of my withdrawal request confirmation emails so you can see that I requested withdrawals on 11/21/21, 11/25/21, and 12/05/21 and they didn't send out a payment until 1/30/22. I cancelled the third withdrawal on 1/9/22 and put it back in the casino. If they would have just sent it when they were supposed to that would have never happened. Thank you for your time. I may be reaching since I'm asking for a withdrawal request that I cancelled to be paid out to me but if I didn't follow the terms and conditions then I wouldn't have had a chance to get a payment because they would just flat out not pay me. Since they can use the terms and conditions to not pay me I should be able to use them to make them pay me when they don't abide by them. Thank you for your time.

Read the casino review

3 Responses

User icon
April 14, 2023

Hi romedizzle - welcome to!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Before moving further, we need to clarify a few issues:

i) Are you stating that you NEVER received this first payment? While we understand the frustration you have in the market movements of the value of BTC, any time you play with BTC the market can move like this, both in your favour and against you. The operator cannot be held responsible for movements in the value if BTC.

ii) We cannot help you recover money that you have chosen to play with and lost. Had you won, you wouldn't be offering to give the winnings back.



User icon
April 22, 2023

Hi romedizzle,

I'm following-up on the above?



User icon
April 30, 2023

Hi romedizzle,

If we haven't heard from you by Friday the 5th of May we will assume you no longer need our assistance and close this complaint.



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romedizzle consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

April 8, 2023

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