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Club Player Casino - non payment

Ruling

Resolved - Both the submitting complainant and Club Player Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Club Player Casino Review.

Player's Complaint

I used a free play then made a $60 deposit with a coupon. I made a withdrawl for $400 on Aug 21st. Completed my identity documents that were verified. They claim 7-10 business days. After the 10th day I started to contact them vis chat. Either everyday or every other day I have contacted them and everytime they tell me the same thing. That my withdrawl is still pending and my patience is appreciated. They tell me they emailed the withdrawl team and that escalated the process, whatever escalated means. I've been told that about 5 or 6x now. Last night I contacted customer service again via chat and asked what the issue is or was and she assured me the payment department was just delayed due to high payout volume. Yeah right I said. I also asked if I had violated any terms or conditions and same answer just high volume of payouts. My withdrawl was requested via Bitcoin. Could you please help me retrieve my money.

Read the casino review

4 Responses

User icon
thepogg
September 18, 2021

Hi KC5Curious - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
KC5Curious
September 18, 2021

I know. Unfortunately I didn't know beforehand. That Casino has been around a long time. Now I know better. Thank you for your help. Anything other than the response I've been getting will be appreciated. Thanks again.

User icon
KC5Curious
September 19, 2021

So today I had an unexpected deposit through Bitcoin for $231.73. I checked Club Player Casino and it was my withdrawl. Not the $400 that I was owed but more than half non the less. Thank you so much for your time and effort! I greatly appreciate it.

User icon
thepogg
September 21, 2021

Hi KC5Curious,

The bonus that you claimed was old style sticky - meaning that it 'sticks' to the account and can never be withdrawn. It was taken off the top of your withdrawal.

Thanks,

ThePOGG

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Agreement

KC5Curious consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Club Player
  • Costa Rica

September 17, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.