Club Player - Delay of payment

Ruling

Resolved - Club Player inform us that this issue has been resolved and the player has been paid. The player is now non-responsive. We assume they've received their funds.

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Player's Complaint

On August 9 2017 I went thru a bonus playthru and it was for 100.00 dollars ok they told me to submit proper documentation and send back to them. Ok I sent back the proper documentation and a week later the casino said I was approved and they told me it would haft to be approved - ok another week went by ‘ I was approved. They told me I would get a check thru the mail by FedEx within 10 to 14 days we’ll ive been contacting them for over two and a half months every week I get told the same thing be patient it takes time we will put this on the priority list could be another 10 to 14 days. This been going on since August 9-2017 they just want pay me

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5 Responses

ThePOGG

October 25, 2017

Hi texasman - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG

November 24, 2017

Hi texasman,

Unfortunately our contact at this group has become non-responsive once again. This happens periodically where they disappear for a few months then resurface and resolve all current complaints. I'm going to hold your complaint open for the next few months in the hopes that they'll re-establish communication.

ThePOGG

ThePOGG

December 6, 2017

Hi texasman,

We've heard back from Bingo Knights. They inform us that you've already been paid. Can you confirm this?

Thanks,

ThePOGG

ThePOGG

December 18, 2017

Hi texasman,

I'm following up on the above?

Thanks,

ThePOGG

ThePOGG

December 29, 2017

Hi texasman,

If we haven't heard from you by Friday the 5th of January I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG