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Club777 - blocked my account with 100 Euro.

Ruling

Found for the Casino - After examining the documentation submitted to Club777 we have significant reason to believe that the documents are not genuine. As such we will take no further part in the representation of this player.

Read our Club777 Casino Review.

Player's Complaint

Hello. club777casino.com blocked my account with 100 Euro. This is the response in chat.

[CLUB777 REP]: It seems there is a related account in our database with similar details and there was a fake ID document provided

[Club777 REP]: because of this your account is closed

[CLUB777 REP]: This is a security measure

[CLUB777 REP]: Unfortunately it will not be possible to re-open this account

[PLAYER]: What is the point I do 2 account is absurd. I play in other casinos PlayTech and I know the rules.

[PLAYER]: The system locks after the registration if there are 2 account on the same data. I have only one account in your casino.

I only have 1 account, it's 100% Their position is absurd! Evidence they have, only empty words. I won at the casino, so they blocked my account, that's the reason.

Please help to resolve this dispute fairly.

My username the casino [EDIT]

My email [EDIT]

Read the casino review

2 Responses

User icon
ThePOGG
February 1, 2016

Hi Mihass24 - welcome to ThePOGG.com!

Before I go any further I need you to forward the email you sent to Club777 containing your ID documents. You can send this to [email protected]

Thanks,

ThePOGG

User icon
ThePOGG
February 11, 2016

I've now spent a significant amount of time scrutinizing the documents submitted by this player concur with the statement made by the Club777 rep that they are not genuine.

As such we will take no further part in the representation of this player.

ThePOGG

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Agreement

Mihass24 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 1, 2016

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